Lead Engagement Manager -CDN at CenturyLink in Broomfield, CO
The Role The Lead Engagement Manager for CDN Customer Success is responsible for managing the successful delivery and utilization of Lumen CDN services, enabling our customers to realize their business objectives. Customer engagements will focus on ensuring that Lumen is delivering a responsive and proactive customer experience that meets and exceeds the expectations of our customers aligned with their priorities and key performance metrics. The Main Responsibilities Work with the CDN Sales Specialist, CDN Solutions Architect and direct sales team to develop and manage customer relationships to gain strategic positioning with decision makers, grow existing revenue and obtain additional business. Collaborate with CDN Sales Specialist, CDN Solutions Architect, CDN Operations and other internal stakeholders to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and development of high value and differentiated CDN solutions. Manage the day-to-day interactions and associated deliverables with key stakeholders both with our customers and internally within Lumen. Work with CDN sales specialist and CDN Solutions Architect to develop and execute on project plans, launch readiness checklists, and operational reviews to deliver a precise customer engagement with clearly defined strategies, tactics and timeframes to maximize revenue. What We Look For in a Candidate 3
years of customer-facing Sales, Technical / Solution Architecture or Technical Project Management experience, preferably in a sales organization, ideally with a Content Distribution Network (CDN) or digital media focused company. Bachelor's or master's degree in a related field or applicable years of experience Project Management Professional (PMP) certification or other project/program management training. Demonstrated strong communication, written, and formal presentation skills. Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. Proficient in project management and collaboration tools including Jira, Confluence, MS Teams and Slack as well as MS office products:
Outlook, Word, Excel, and PowerPoint. This is a Sales and Customer Facing role that requires occasional (monthly, quarterly) face to face with customers outside of the office.
Salary Range:
$100K -- $150K
Minimum Qualification
Sales Management & Operations, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
years of customer-facing Sales, Technical / Solution Architecture or Technical Project Management experience, preferably in a sales organization, ideally with a Content Distribution Network (CDN) or digital media focused company. Bachelor's or master's degree in a related field or applicable years of experience Project Management Professional (PMP) certification or other project/program management training. Demonstrated strong communication, written, and formal presentation skills. Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. Proficient in project management and collaboration tools including Jira, Confluence, MS Teams and Slack as well as MS office products:
Outlook, Word, Excel, and PowerPoint. This is a Sales and Customer Facing role that requires occasional (monthly, quarterly) face to face with customers outside of the office.
Salary Range:
$100K -- $150K
Minimum Qualification
Sales Management & Operations, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
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