Software Technical Support Specialist

Company Name:
We're looking for talented people to support ZOLL hardware and software products and the Public Safety industry.
Our Software Support team is world-class and helps our customers by answering complex questions regarding the function and usage of our products over the phone, on the Internet and using other tools. We want people who have an entrepreneurial spirit and take ownership of issues. We take our work seriously and realize it can be challenging work, so a sense of humor is a must. Customer satisfaction is a strategic priority at ZOLL, so accountability both to customers and your co-workers are paramount.
This is a fulltime perm opportunity with salaries in the $40,000 to $50,000 range DOE.
For consideration, please send an updated resume and brief cover email to .
Software Technical Support Specialist
A passion for customer service
Strong verbal and written communication skills
Excellent phone skills
Sense of logic and creative problem solving abilities
Detail-oriented, well-organized work style
Experience in a fast-paced, sometimes high-pressure environment
Knowledge of CRM systems and customer ticketing processes
Sense of humor
Technical skills Required
3 to 8 years of experience in IT
2 to 4 years of experience installing and upgrading software
2 to 4 years of experience supporting software (SaaS, Cloud)
2 to 4 years of experience with virtual environments like VMWare ESX helpful
2 to 4 years of experience using remote troubleshooting tools like WebEx or LogMeIn
SQL Server 2000, 2005 and/or 2008
Apple iOS experience - we're developing iPad and iPhone apps
Internet Explorer, FireFox and Safari browsers
Familiarity with SaaS applications
Windows Server 2003 troubleshooting experience is a plus
Network troubleshooting experience -LAN/WAN/Wireless
Crystal Reports, or other reporting tool is a big plus
US Citizenship or Green Card required. No agencies or recruiters!

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