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Broomfield, Colorado US

Company Name:
Flowserve Corporation
# Company Overview
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 15,000 employees in more than 50 countries, we combine our global reach with a local presence. Join a company with the most comprehensive product lines and broadest applications experience in the world. You''ll be part of a team known for its industry-leading talent, unparalleled portfolio and unmatched commitment to customer success. Our culture promotes recognition and rewards creativity, hard work and commitment. We invite you to put your talents and experience in motion with Flowserve. Flowserve is an Equal Opportunity Employer.
# Position Description
Sales Support Representative Associate
The Sales Support Representative, located in our Broomfield Co offices, responds to our customers' inquiries, and collaborates with our Sales, Engineering, Production, and Accounting departments, to provide our industrial customers with the best service in the business for our mechanical seals and machined parts.
# Accountabilities
Respond to phone, fax, and email inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts.
Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders.
Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer''s requests within the guidelines of published procedures. Help provide alternative options for supplying unavailable products and services.
Negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms. Demonstrate an understanding of the needs of the customer and the Company so as to establish win-win agreements and relationships. Review contracts.
Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required.
Communicate daily with all stakeholders regarding customer service status and issues.
Maintain current, accurate, organized records.
Demonstrate proficiency with Company products, procedures, and operating systems. Work as needed with sales and engineering information systems. Obtain basic parts information from blueprints.
Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.
# Position Requirements
0-6 months experience in a sales environment
Must project a strong customer focus, able to deal diplomatically with customers and project a positive corporate image.
Good organizational skills, able to establish priorities and work to specific deadlines with minimum supervision.
Pleasant, clear, and articulate speaking skills on the phone and in person.
Exhibit excellent writing skills with clarity, appropriate tone, good organization and mechanics.
Basic math understanding and skills.
Proficient in Microsoft Office programs.
An Associate Degree is preferred, or work experience with emphasis on customer service.
Auto req ID: 26164BR
Primary Posting Location: Broomfield, Colorado US
Country: United States of America
Job Posting/Business Card Title: Sales Support Representative
Percentage of Approximate Travel Required: 5%

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