Communications Specialist (911 Police/Fire/EMS Dispatch)
Salary :
$61,796.
80 - $84,552.
00 AnnuallyLocation :
Broomfield Police Department, COJob Type:
FT Non-ExemptJob Number:
2023-00165aDepartment:
PoliceDivision:
Information ServicesOpening Date:
07/31/2023Closing Date:
8/14/2023 5:
00 PM MountainFLSA:
Non-ExemptDescription The Broomfield Police Department is seeking full-time non-exempt Communications Specialists in Dispatch.
This position consists of telephone (9-1-1 and non-emergency lines), radio and computerized communications work in dispatching city and county services to emergency and non-emergency situations and in maintaining complete reference records.
Salary:
$29.
71-$40.
65/hour ($61,797-$84,552 if annualized)Hiring salary is $29.
71/hour (Level 1 of the 5 Step Pay Plan) for incumbents who meet minimum qualifications and do not have previous direct experience in this position.
911 dispatch experience may be considered for laterals on a year for year basis.
Communication Specialist new hires must successfully complete the City and County of Broomfield's Communications Center training program to continue employment.
While Broomfield Communication Specialists come from a variety of backgrounds and have diverse skills, they all follow the same mission and vision of the department -The Broomfield Police Department's mission is to enhance the quality of life in the community by protecting life and property, and providing services to prevent crime and resolve problems.
The Broomfield Police Department enriches a safe and secure City and County through our commitment to:
Partnerships with our community A respectful and professional workforce Innovative solutions to address emerging community concerns We strive to provide exceptional and responsive public safety services.
Essential Required Tasks/Examples of Duties Our next employee exemplifies a collaborative spirit, is innovative and resilient and who can work alongside the leadership team, and who models the appropriate behavior to create and maintain a resilient work culture within the department.
Maintains confidentiality of information consistent with applicable federal, state and city/county rules and regulations.
General Duties:
The incumbent answers emergency and non-emergency complaints and assistance calls.
Communications Specialists determine urgency and nature of call in order to provide information, transfer call, relay message, or dispatch appropriate personnel.
The incumbent records essential information such as type of complaint or problem, location, identity of caller, and descriptions.
Completes reports on calls and complaints as necessary.
The Communications Specialist operates radio equipment to dispatch police, fire, ambulance or City and County vehicles to requests for assistance.
He/she establishes dispatching priority based on the nature of a request for service and availability of units to respond.
Relay operational data and information to and from units.
Dispatch additional units to situations as requested or indicated by the nature of the call.
Monitor local and area-wide radio channels for informational and operational purposes.
Operate computer equipment to enter, query, and/or delete operational data and information to and from NCIC, CCIC, and various law enforcement agencies as required for specific police activities; relays operational data to police and fire personnel.
Interpret map data relating to caller location and/or spatial relationships between callers and responding units.
Assist in maintaining complete reference records for the police and fire departments.
Identify and recommend improvements in divisional and police and fire departmental operations to ensure support functions are efficient and cost effective.
Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents.
Provide after-hour emergency telephone and radio communications for other City and county departments.
Perform related duties as required.
Hear or read, and comprehend, two or more different things at the same time from radio, telephone, computer screen, teletype, or other source of information.
Dispatch police and fire personnel to various locations and maintain accurate and current awareness of their specific location and status.
The Communications Specialist logs radio and telephone calls for service, police or fire unit activity and location, and other information into local and remote computer systems.
Monitor closed-channel television screens and intercom system in the Police and Courts building.
Operate nine or more computer applications at the same time for entering and retrieving information; monitor several computer screens simultaneously.
Distinguish between the colors red and green in order to properly utilize computerized equipment.
The position requires emotional stability and maturity, sound judgment, understanding, empathy, and the ability to:
apply knowledge, logic and reasoning to make prompt and effective decisions and act on those decisions with decisiveness and assertiveness; quickly and effectively evaluate alternative courses of action and select the most appropriate alternative.
The incumbent must be able to maintain composure and perform effectively in stressful situations, manage conflict effectively, effectively deal with constant interruptions and requests for assistance in a timely manner.
Effectively prioritize work efforts to separate tasks which are urgent in nature and deal with them immediately and schedule the remaining requests for subsequent resolution while continuing to work on the task at hand.
Be persistent in researching computerized files for information on subjects when information doesn't come up on the first check.
Discriminate between information that needs to be processed further and information that can be dropped.
Send, receive and distribute teletypes to appropriate personnel, departments, divisions, and agencies.
Update information obtained from business owners, police officers, and other employees regarding area businesses.
Anticipate officers' needs by listening to their tone of voice as well as listening for what they ask.
Recognize when a call-in complaint reflects a violation of City and County ordinance or State law and dispatch appropriate personnel to handle the complaint.
Upon successful completion of the Communications Training Program, the incumbent will be tasked with periodically providing training to current and new employees in varying topics.
Minimum Qualifications Training - High school graduate or GED equivalent.
College level course in psychology, human relations, or related fields taken into account.
Experience - Two years of related experience in clerical, phone, or customer service work.
Work experience must demonstrate the ability to perform the previously noted duties.
Previous experience working different shifts is preferred.
ORAny equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits and can perform the Essential Required Tasks for the position.
NECESSARY SPECIAL REQUIREMENTS - Must be at least 18 years of age and cannot have been convicted of a felony or disqualifying misdemeanor as per NCIC/CCIC policy.
New hires must, as a condition of employment, pass and/or participate in the following pre-offer and post-offer/hire processes:
typing test, software evaluation, oral board, management interview, peer sit-along, reference checks, polygraph or CVSA, background examination including local police check and sex-offender registry, psychological, audiometric test, medical examination, drug screen, and fingerprint checks through CBI/FBI.
Working Conditions The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Majority of time is spent in a sitting position in the Communications Center; however the operator's console is capable of adjusting in height to allow the operator to stand and perform their duties.
Work may vary from periods of inactivity to periods of high emotional and mental stress.
Work also involves working shifts which includes all hours of days and nights, including weekends and holidays.
The noise level in the environment is moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands to finger, handle, or feel objects, tools or controls.
The employee is occasionally required to walk, reach with hands and arms, and stand.
Physical demands are described as sedentary (Exert up to 10 lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body).
Data entry and other tasks require operating a computer for the incumbent's entire shift.
Specific vision abilities required by this job include close vision, distance vision, color vision (ability to distinguish between the colors red and green) and ability to adjust focus.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
For a full job description, please and search for the job title.
All communication via your application will come from email protected .
Please add this to your email Safe List.
Broomfield is an Equal Opportunity Employer.
For additional information To view the summary of benefits please for more details.
01 Are you at least 18 years of age? Yes No 02 Please select the highest level of education you have successfully completed.
Less than 10th grade 10th grade High School diploma or equivalent Some college Associate's degree or 60 semester hours Bachelor's degree Master's degree 03 This position requires shift hours and mandatory overtime (days, swings, graveyards; Sunday-Saturday including holidays, weekends).
Are you available to work all of the required scheduled days/hours for this position on a regular basis? Yes No 04 Do you have at least two years of related experience in clerical, phone, or customer service work? Yes No 05 Do you have experience working rotating shifts (days, swings, graveyards)? Yes No 06 Do you have specialized training in dispatch communications (911) or related field? Yes No 07 How much paid experience do you have in law enforcement, fire, or EMS dispatch? No Experience More than 6 months but less than 1 year More than 1 year but less than 2 years More than 2 years but less than 3 years More than 3 years but less than 4 years More than 4 years but less than 5 years More than 5 years of experience 08 Briefly explain how your previous work experience or any equivalent combination of training and work experience you possess relates to the necessary applicant traits and skills needed to perform the essential required tasks for this position.
09 These positions are on a Step Plan.
The steps range $29.
71-$40.
65/hour depending on relevant prior experience in 911 Dispatch.
If selected, what are your salary expectations? 10 I have used marijuana or its derivatives in the past:
N/A I have never used marijuana 6 months or less 6 months but less than 1 year 1 year but less than 2 years 2 years but less than 3 years 3 years but less than 4 years 4 years but less than 5 years 5 or more years 11 I have used illegal substances other than (marijuana) in the past:
N/A I have never used this type of illegal substance 6 months or less 6 months but less than 1 year 1 year but less than 2 years 2 years but less than 3 years 3 years but less than 4 years 4 years but less than 5 years 5 years but less than 6 years 6 or more years 12 Have you ever received a disciplinary action or have been placed on inactive status for cause (including log entry, documented written warning, written warning, reprimand, suspension, demotion or any other employment notation or action taken against you)? If yes, please explain in detail each circumstance to include the date, reason for disciplinary action and the outcome.
If this does not apply to you please indicate N/A.
Required Question Recommended Skills Administration Assertive Communication Computer Equipment Confidentiality Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
$61,796.
80 - $84,552.
00 AnnuallyLocation :
Broomfield Police Department, COJob Type:
FT Non-ExemptJob Number:
2023-00165aDepartment:
PoliceDivision:
Information ServicesOpening Date:
07/31/2023Closing Date:
8/14/2023 5:
00 PM MountainFLSA:
Non-ExemptDescription The Broomfield Police Department is seeking full-time non-exempt Communications Specialists in Dispatch.
This position consists of telephone (9-1-1 and non-emergency lines), radio and computerized communications work in dispatching city and county services to emergency and non-emergency situations and in maintaining complete reference records.
Salary:
$29.
71-$40.
65/hour ($61,797-$84,552 if annualized)Hiring salary is $29.
71/hour (Level 1 of the 5 Step Pay Plan) for incumbents who meet minimum qualifications and do not have previous direct experience in this position.
911 dispatch experience may be considered for laterals on a year for year basis.
Communication Specialist new hires must successfully complete the City and County of Broomfield's Communications Center training program to continue employment.
While Broomfield Communication Specialists come from a variety of backgrounds and have diverse skills, they all follow the same mission and vision of the department -The Broomfield Police Department's mission is to enhance the quality of life in the community by protecting life and property, and providing services to prevent crime and resolve problems.
The Broomfield Police Department enriches a safe and secure City and County through our commitment to:
Partnerships with our community A respectful and professional workforce Innovative solutions to address emerging community concerns We strive to provide exceptional and responsive public safety services.
Essential Required Tasks/Examples of Duties Our next employee exemplifies a collaborative spirit, is innovative and resilient and who can work alongside the leadership team, and who models the appropriate behavior to create and maintain a resilient work culture within the department.
Maintains confidentiality of information consistent with applicable federal, state and city/county rules and regulations.
General Duties:
The incumbent answers emergency and non-emergency complaints and assistance calls.
Communications Specialists determine urgency and nature of call in order to provide information, transfer call, relay message, or dispatch appropriate personnel.
The incumbent records essential information such as type of complaint or problem, location, identity of caller, and descriptions.
Completes reports on calls and complaints as necessary.
The Communications Specialist operates radio equipment to dispatch police, fire, ambulance or City and County vehicles to requests for assistance.
He/she establishes dispatching priority based on the nature of a request for service and availability of units to respond.
Relay operational data and information to and from units.
Dispatch additional units to situations as requested or indicated by the nature of the call.
Monitor local and area-wide radio channels for informational and operational purposes.
Operate computer equipment to enter, query, and/or delete operational data and information to and from NCIC, CCIC, and various law enforcement agencies as required for specific police activities; relays operational data to police and fire personnel.
Interpret map data relating to caller location and/or spatial relationships between callers and responding units.
Assist in maintaining complete reference records for the police and fire departments.
Identify and recommend improvements in divisional and police and fire departmental operations to ensure support functions are efficient and cost effective.
Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents.
Provide after-hour emergency telephone and radio communications for other City and county departments.
Perform related duties as required.
Hear or read, and comprehend, two or more different things at the same time from radio, telephone, computer screen, teletype, or other source of information.
Dispatch police and fire personnel to various locations and maintain accurate and current awareness of their specific location and status.
The Communications Specialist logs radio and telephone calls for service, police or fire unit activity and location, and other information into local and remote computer systems.
Monitor closed-channel television screens and intercom system in the Police and Courts building.
Operate nine or more computer applications at the same time for entering and retrieving information; monitor several computer screens simultaneously.
Distinguish between the colors red and green in order to properly utilize computerized equipment.
The position requires emotional stability and maturity, sound judgment, understanding, empathy, and the ability to:
apply knowledge, logic and reasoning to make prompt and effective decisions and act on those decisions with decisiveness and assertiveness; quickly and effectively evaluate alternative courses of action and select the most appropriate alternative.
The incumbent must be able to maintain composure and perform effectively in stressful situations, manage conflict effectively, effectively deal with constant interruptions and requests for assistance in a timely manner.
Effectively prioritize work efforts to separate tasks which are urgent in nature and deal with them immediately and schedule the remaining requests for subsequent resolution while continuing to work on the task at hand.
Be persistent in researching computerized files for information on subjects when information doesn't come up on the first check.
Discriminate between information that needs to be processed further and information that can be dropped.
Send, receive and distribute teletypes to appropriate personnel, departments, divisions, and agencies.
Update information obtained from business owners, police officers, and other employees regarding area businesses.
Anticipate officers' needs by listening to their tone of voice as well as listening for what they ask.
Recognize when a call-in complaint reflects a violation of City and County ordinance or State law and dispatch appropriate personnel to handle the complaint.
Upon successful completion of the Communications Training Program, the incumbent will be tasked with periodically providing training to current and new employees in varying topics.
Minimum Qualifications Training - High school graduate or GED equivalent.
College level course in psychology, human relations, or related fields taken into account.
Experience - Two years of related experience in clerical, phone, or customer service work.
Work experience must demonstrate the ability to perform the previously noted duties.
Previous experience working different shifts is preferred.
ORAny equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits and can perform the Essential Required Tasks for the position.
NECESSARY SPECIAL REQUIREMENTS - Must be at least 18 years of age and cannot have been convicted of a felony or disqualifying misdemeanor as per NCIC/CCIC policy.
New hires must, as a condition of employment, pass and/or participate in the following pre-offer and post-offer/hire processes:
typing test, software evaluation, oral board, management interview, peer sit-along, reference checks, polygraph or CVSA, background examination including local police check and sex-offender registry, psychological, audiometric test, medical examination, drug screen, and fingerprint checks through CBI/FBI.
Working Conditions The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Majority of time is spent in a sitting position in the Communications Center; however the operator's console is capable of adjusting in height to allow the operator to stand and perform their duties.
Work may vary from periods of inactivity to periods of high emotional and mental stress.
Work also involves working shifts which includes all hours of days and nights, including weekends and holidays.
The noise level in the environment is moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands to finger, handle, or feel objects, tools or controls.
The employee is occasionally required to walk, reach with hands and arms, and stand.
Physical demands are described as sedentary (Exert up to 10 lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body).
Data entry and other tasks require operating a computer for the incumbent's entire shift.
Specific vision abilities required by this job include close vision, distance vision, color vision (ability to distinguish between the colors red and green) and ability to adjust focus.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
For a full job description, please and search for the job title.
All communication via your application will come from email protected .
Please add this to your email Safe List.
Broomfield is an Equal Opportunity Employer.
For additional information To view the summary of benefits please for more details.
01 Are you at least 18 years of age? Yes No 02 Please select the highest level of education you have successfully completed.
Less than 10th grade 10th grade High School diploma or equivalent Some college Associate's degree or 60 semester hours Bachelor's degree Master's degree 03 This position requires shift hours and mandatory overtime (days, swings, graveyards; Sunday-Saturday including holidays, weekends).
Are you available to work all of the required scheduled days/hours for this position on a regular basis? Yes No 04 Do you have at least two years of related experience in clerical, phone, or customer service work? Yes No 05 Do you have experience working rotating shifts (days, swings, graveyards)? Yes No 06 Do you have specialized training in dispatch communications (911) or related field? Yes No 07 How much paid experience do you have in law enforcement, fire, or EMS dispatch? No Experience More than 6 months but less than 1 year More than 1 year but less than 2 years More than 2 years but less than 3 years More than 3 years but less than 4 years More than 4 years but less than 5 years More than 5 years of experience 08 Briefly explain how your previous work experience or any equivalent combination of training and work experience you possess relates to the necessary applicant traits and skills needed to perform the essential required tasks for this position.
09 These positions are on a Step Plan.
The steps range $29.
71-$40.
65/hour depending on relevant prior experience in 911 Dispatch.
If selected, what are your salary expectations? 10 I have used marijuana or its derivatives in the past:
N/A I have never used marijuana 6 months or less 6 months but less than 1 year 1 year but less than 2 years 2 years but less than 3 years 3 years but less than 4 years 4 years but less than 5 years 5 or more years 11 I have used illegal substances other than (marijuana) in the past:
N/A I have never used this type of illegal substance 6 months or less 6 months but less than 1 year 1 year but less than 2 years 2 years but less than 3 years 3 years but less than 4 years 4 years but less than 5 years 5 years but less than 6 years 6 or more years 12 Have you ever received a disciplinary action or have been placed on inactive status for cause (including log entry, documented written warning, written warning, reprimand, suspension, demotion or any other employment notation or action taken against you)? If yes, please explain in detail each circumstance to include the date, reason for disciplinary action and the outcome.
If this does not apply to you please indicate N/A.
Required Question Recommended Skills Administration Assertive Communication Computer Equipment Confidentiality Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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