Senior Product Manager
Job Description We're hiring a Senior Product Manager! The Senior Product Manager coordinates and is responsible for enhancing, maintaining and managing software as a service products which delight the end-user. This individual will work collaboratively with the team to generate product requirements, determine specifications, production timetables, and plans for product introduction and roll-out. Evaluates and resolves technical feasibility, design optimization, and production issues. Supports existing client base and industry developments and identifies potential new product opportunities. Works with other departments to establish a design, technology, product development, and vendor strategy. What you will be doing in this role:
Responsible for the design, development and ongoing enhancements of software systems that drive efficient and effective service delivery. Lead efforts to improve customer experience through enhanced contact center management, advisors and other points of end user engagement. Drive service improvements to enhance performance and maximize client satisfaction. Conduct competitive research and analysis Collaborate effectively with internal Bright Horizons colleagues to continue driving initiatives. Conduct critical strategic risk and performance analysis to ensure continued service operations. Responsible for meeting or exceeding financial performance goals. What we hope you'll bring to this role:
6-10 years of product management experience Experience with B2B and SaaS-based solutions preferred Managed healthcare, benefits, and/or outsourcing service experience a plus Experience with Agile product development Familiarity with contact center transaction processing a plus. Strong project management and organizational skills. Goal-oriented, must be able to demonstrate success meeting and exceeding business objectives. Strong analytical and problem-solving skills, ability to use data to spot and address risks and opportunities. Self-starter with ability to drive decisions and lead projects from start to finish Exceptional decision-making, prioritization, and time management skills. Strong written and verbal communication skills. Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients. Adaptability to work in a fast-paced and constantly changing environment. This role has the following employment
Benefits:
Health Care Retirement Sick Leave Vacation Paid Holidays Disability Insurance Life Insurance Tuition Reimbursement The compensation range for this role is $112,000 - $115,000. Compensation Range:
$112,000-$115,000
Salary Range:
$100K -- $150K
Minimum Qualification
Technical Product ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Responsible for the design, development and ongoing enhancements of software systems that drive efficient and effective service delivery. Lead efforts to improve customer experience through enhanced contact center management, advisors and other points of end user engagement. Drive service improvements to enhance performance and maximize client satisfaction. Conduct competitive research and analysis Collaborate effectively with internal Bright Horizons colleagues to continue driving initiatives. Conduct critical strategic risk and performance analysis to ensure continued service operations. Responsible for meeting or exceeding financial performance goals. What we hope you'll bring to this role:
6-10 years of product management experience Experience with B2B and SaaS-based solutions preferred Managed healthcare, benefits, and/or outsourcing service experience a plus Experience with Agile product development Familiarity with contact center transaction processing a plus. Strong project management and organizational skills. Goal-oriented, must be able to demonstrate success meeting and exceeding business objectives. Strong analytical and problem-solving skills, ability to use data to spot and address risks and opportunities. Self-starter with ability to drive decisions and lead projects from start to finish Exceptional decision-making, prioritization, and time management skills. Strong written and verbal communication skills. Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients. Adaptability to work in a fast-paced and constantly changing environment. This role has the following employment
Benefits:
Health Care Retirement Sick Leave Vacation Paid Holidays Disability Insurance Life Insurance Tuition Reimbursement The compensation range for this role is $112,000 - $115,000. Compensation Range:
$112,000-$115,000
Salary Range:
$100K -- $150K
Minimum Qualification
Technical Product ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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