Frontline Support Engineer
Frontline SupportEngineer(Must live in Colorado)No Sponsorships or C2C About the company Smaller company and Team Mostly remote after training Competitive benefits (healthcare and pto very generous!) Must have MSP or Enterprise IT Help desk experience You will:
Troubleshoot various tickets, device/printer issues, password reset, VPN, active directory, group policy, basic networking Helping clients from different industries, provide top tier service, treat clients as if they were your own Contributing to and expanding upon comprehensive online knowledge base for IT staff and end users Assisting in the development of all standard and custom workstation configurations; self-service software catalogs, and ongoing application installations Participating in the testing of all end-user related software including all appropriate patches and updates across the organization Qualities you will bring:
Ability to configure and troubleshoot end-user issues within Microsoft (MS) Office 365 Office Online, OneDrive, OneNote, and O365 Administration MCSA:
Win10, MCSA:
Office365, ITIL:
Foundation, and/or CompTIA Demonstrated experience, support at the enterprise-level Proven knowledge of and adherence to IT network, computer, server, and device security best practices Experience working within a small team, using ticketing system, working with a variety of issues and environments MSP experience is a must #LI-BE1 #INAPR2024 Recommended Skills Administration Group Policy Itil Knowledge Base Microsoft Certified Systems Administrator (Mcsa) Microsoft Office Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Troubleshoot various tickets, device/printer issues, password reset, VPN, active directory, group policy, basic networking Helping clients from different industries, provide top tier service, treat clients as if they were your own Contributing to and expanding upon comprehensive online knowledge base for IT staff and end users Assisting in the development of all standard and custom workstation configurations; self-service software catalogs, and ongoing application installations Participating in the testing of all end-user related software including all appropriate patches and updates across the organization Qualities you will bring:
Ability to configure and troubleshoot end-user issues within Microsoft (MS) Office 365 Office Online, OneDrive, OneNote, and O365 Administration MCSA:
Win10, MCSA:
Office365, ITIL:
Foundation, and/or CompTIA Demonstrated experience, support at the enterprise-level Proven knowledge of and adherence to IT network, computer, server, and device security best practices Experience working within a small team, using ticketing system, working with a variety of issues and environments MSP experience is a must #LI-BE1 #INAPR2024 Recommended Skills Administration Group Policy Itil Knowledge Base Microsoft Certified Systems Administrator (Mcsa) Microsoft Office Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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